Northmark Communications

Field Deployable Communication Systems
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DTS211 for Temporary Incoming Call Centers
The DTS211 is an unique product, designed to handle the unusually high call volumes associated with disasters. This portable "call center" PBX can automatically answer incoming telephone lines, play a brief initial greeting message, and then place calls in a queue for the next available agent while playing an optional periodic on-hold "pacifier" message. The basic system provides for up to ten lines and six call-takers. The expanded version adds up to four additional direct call-taker or referral positions. Contact us to discuss your application as a variety of configurations are possible. 
 

Applications

  • Temporary 2-1-1 call centers
  • Amber Alert tip & sighting call centers
  • Post-disaster information call centers
  • Sales promotion call centers
  • Business disaster relocation
  • Crime information lines

                  

Features

  • Handles up to 10 incoming POTS** lines 
  • 6 call-taker extensions (expandable to 10)
  • Portable - use anywhere
  • Intercom, hold, transfer, conferencing, more
  • Four operating modes:
    • Automatic Call Distribution (ACD)
    • Uniform Call Distribution (UCD)
    • Line Hunt
    • All-ring
  • Inbound call queuing
  • Initial greeting message
  • Switchable "pacifier" on-hold message
  • Local or remote message recording
  • Paging amplifier output
  • RS232 call data output for printer or PC
  • Day and Night modes
  • "Dial 9" for outbound calls, or access specific lines
  • Easy to set up and operate with little training 
  • Use any dial tone source - wireline, cellular, satellite
  • Works with standard analog telephone lines
  • Six easy to use speakerphones are standard
  • Optional Plantronics T-10 headset phones
  • Can use any analog phone in a pinch
  • System includes all cables and accessories
  • Basic tool kit included
  • Off-the-shelf parts for easy field repairs
  • Local or remote programming and testing 
  • One year limited warranty

 

** POTS - Plain Old Telephone Service

 

Specifications

  • 10 incoming lines, 6 extensions (expandable to 10) 
  • Power: 120vac at 2.2 amps
  • System case: 22" x 22.5" x 9.7" 33 lbs *
  • Accessory case: 20" x 25" x 16" 25 lbs *

* Weight/size does not include any optional equipment    

 

Base price: $5340

Options

  • Expand call-taker capacity to 10 to allow on-site agency dispatchers to accept calls transferred from call-takers
  • Digital call logging recorder (requires larger case)
  • Single or multi-line cellular and satellite radios
  • Uninterruptible Power Source (UPS)
  • Secure long-range cordless phones for supervisors
  • Telephone installer's test equipment kits
  • Additional phone cords for longer runs
  • Plantronics headset phones (shown below)
  • DLE200B phone line simulator for local testing & programming (recommended)
  • Integration with larger DTS1000P PBX systems
  • Larger custom systems are available - call us

 

 

 

(Red jacks are incoming trunks - yellow and black jacks are extensions) 

 

 

 

 

 

DTS211 Brochure

DTS211 Telephone Options

 Literature page

Amber Alert Call Center Application Note